Warranty Info & Request Form

For your protection and peace of mind, all of our new homes come with a builder warranty.

The warranty covers:

  • Major mechanical systems, like heating and cooling, for two years
  • Major structural defects for 10 years

Like any insurance or warranty, hopefully you will never need to use it. Our homes are solidly built using high-quality materials with quality checks at every stage of construction.

Should the need arise, you can submit a warranty request at any time during the warranty period. You can expect a response within one business day.

Below are guidelines and instructions to follow:

Emergency situations include:

  • Severe plumbing problems
  • Hazardous electrical problems
  • No heat during winter months
  • Any situation which potentially endangers you or your home

If any of these happen:

  1. First, call the appropriate heating, plumbing and electrical trade partner listed on your furnace.
  2. Give them your name, address, phone number and a brief description of your emergency.
  3. Finally, notify Centra Homes through a Warranty Request.
    Please note that warranty requests are monitored only during business hours (M-F, 8am-5pm). Requests submitted outside of those hours will be reviewed the following business day.

Examples of Non-Emergency situations are:

  • No air conditioning
  • No hot water
  • Toilet overflow

ALL non-emergency requests must be submitted in writing through our website Warranty Request form.

Submit a Warranty Request

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