April 30th, 2020
Centra Homes has been recognized nationally for excellence in Design Experience and First Year Quality by a nationwide customer experience management company
For the second year in a row, Twin Cities-based homebuilder Centra Homes has received national acclaim from the Eliant Homebuyers’ Choice Awards.
The 2020 honors come in the categories of Excellence in Design Experience and First Year Quality. The recognition is the result of Eliant’s analysis of over 170,000 customer experience surveys spanning 178 major builders in the US.
Centra Homes Founder and President Dale Wills says that national acclaim like this in consecutive years is “humbling” because it ultimately comes from clients.
“We are thrilled to again be recognized as a leader in our firm’s most important metric– customer experience.” —Dale Wills, Centra Homes Founder and President
Wills credits a streamlined warranty process, a revamped leadership team and investments in human capital as key drivers of his team’s award-winning service. “Service begins with strong people taking customer care seriously and we’ve got some of the best,” says Wills.
Founded in 2011, Centra Homes has grown exponentially, swelling to over $300 million in new construction over the past nine years. Wills says that even with that incredible growth, his team has worked to maintain it’s focus.
“We have an incredible management team focused on getting the right people in the right roles, always doing right by our clients. Our entire team is amazing and we’re especially proud of this recognition because it comes from our clients.”
—Dale Wills, Centra Homes Founder and President
Asked about a possible “threepeat” next year Wills is optimistic and says that he has great faith in his team and their willingness to go the extra mile for clients:
“The recognition is great, but it is really a byproduct of our ultimate goal—an excellent client experience. If we keep that in mind, I’m sure we’ll do just fine.”
About The Homebuyers’ Choice Awards
The Homebuyers’ Choice Awards are presented annually by Eliant, a customer experience management company that has been surveying new home buyers for more than 35 years. The results are reflective of the values, opinions and experiences of more than 170,000 recent homebuyers from across the United States.
About Centra Homes
Centra Homes is a locally owned and operated residential homebuilder and land developer in the Minnesota Twin Cities north metro. Centra has designed and built quality construction new homes for over 1000 families across 28 suburbs.
Posted in Announcements